I totally feel better now! (heavy sarcasm, LOL)
Dear Lori and Kurt Haskell,
RE: Case Number 8049355
On behalf of Delta Air Lines, I want to take this opportunity to express
our concern for the inconvenience (I like how they call this an inconvenience, like there was some minor turbulence or something) you experienced when there was a
disturbance (how about, he tried to blow up my plane and there was fire going up the wall) by another passenger (terrorist) as you approached Detroit on Flight
I understand how unsettling this event must have been for you. As you
are aware, the passenger was subdued and was taken into custody by law
enforcement authorities. Delta Air Lines will be fully cooperating with
the law enforcement officials who are leading the investigation.
As a gesture of goodwill, we are providing you with an electronic credit
voucher for $250.00. The voucher can be applied to a future ticket
purchase. The terms and conditions will arrive under a separate cover.
We pledge to you that we are dedicated to providing safe transportation,
and we hope you will provide us an opportunity to serve your air travel
needs again soon. Thank you for your understanding and for flying
Delta Air Lines.
General Manager, Customer Care
Northwest/KLM/Delta Air Lines